Energy coaching of residents to reduce energy poverty

More Information

eMarketplace

Guidelines, Support

DESCRIPTION:

Energy coaching aims to help and support the tenants of the dwellings which are and/or have been refurbished by the housing corporations in The Netherlands. This coaching helps the tenants to better understand the energy performance of their home and to optimise their energy consumption.

BUSINESS ROUTE

Target Users

Tenants

VALUE

Energy coaching, as implemented by housing corporations Bo-Ex and Woonin, supports tenants in understanding and effectively using the climate-related installations in their refurbished homes—such as heat pumps, ventilation units, and solar panels. This guidance helps tenants reduce energy costs, improve indoor comfort, and optimise the use of new systems. The coaching process involves training energy coaches prior to refurbishment completion, informing tenants through various channels, and conducting personalised home visits tailored to each tenant’s knowledge and needs. Coaches also provide feedback to the housing corporation to address any unresolved issues. Bo-Ex and Woonin partner with energy consultant Energie-U, though other providers offer similar services.

APPLICATION

Energy coaching is accepted on a voluntary basis, tenants decide whether they make use of the (free) advise from the energy consultants. Although most tenants welcome the energy coaches, participation rates vary per project. The most effective period to provide energy coaching is 3 months after the refurbishment has completed. During the renovation, tenants often live in a temporary dwelling outside their own dwelling and in the first three months after refurbishment most tenants are busy with cleaning and furnishing their refurbished apartment and are therefore less available and receptive for energy coaching.